Terms of Service

1. Acceptance of Terms

These Terms of Service (these “Terms”) govern access to the Acrolin website and use of services offered by Acrolin (collectively, the “Services”). EverLine is Acrolin’s AI voice agent product for handling inbound and outbound phone conversations, scheduling, and related call workflows; references to EverLine on the site or in agreements mean that product as provided by Acrolin. BluePrint is Acrolin’s website design and building product (including custom sites, redesigns, hosting or deployment assistance, and related creative or technical work). References to BluePrint mean that product as provided by Acrolin. By accessing the site or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the site or the Services.

2. Services; EverLine; BluePrint; Call recording

Acrolin provides AI-enabled business services, including, without limitation, the EverLine AI voice agent product (inbound and outbound calls, scheduling assistance, and related workflows), related voice offerings, and the BluePrint website design and building product. The scope of any paid engagement—deliverables, performance standards, fees, and billing—is set forth in a separate order, statement of work, subscription terms, or other written agreement between you and Acrolin (your “Service Agreement”). If these Terms conflict with your Service Agreement, the Service Agreement controls with respect to that engagement.

Recording. For EverLine and any similar voice Services, Acrolin records every conversation that occurs on the line. Recordings may exist as audio, transcripts, logs, or other forms generated or processed in operating the Services. Acrolin configures the product so that callers receive notice that the call is being recorded (for example, through in-call announcements, greetings, or comparable means), in addition to these Terms and your Service Agreement. As the business operating the line, you remain responsible for compliance with applicable federal, state, and local laws governing recording, monitoring, consent, and disclosure for your callers and use case, including posting any additional notices or obtaining any additional consents the law requires beyond what Acrolin’s product provides. Acrolin does not provide legal advice regarding your obligations.

3. Acceptable Use

You shall not misuse the site or the Services. Without limitation, you shall not attempt unauthorized access to systems or data, interfere with availability or integrity of the Services, scrape or harvest data in violation of these Terms or applicable law, or use the Services for unlawful, fraudulent, or abusive purposes.

4. Artificial Intelligence; Accuracy; Reasonable Measures; Assumption of Risk

You acknowledge that portions of the Services incorporate or rely on artificial intelligence, machine learning, automated speech or language processing, and similar technologies (collectively, “AI”). AI systems are inherently probabilistic and may produce outputs that are incomplete, incorrect, inconsistent with your instructions, or otherwise unsuitable for your intended use, including in high-stakes or regulated contexts.

Acrolin implements reasonable technical, operational, and procedural measures intended to design, configure, monitor, and maintain the Services in a manner that reduces—so far as commercially practicable—the likelihood of erroneous or harmful AI behavior. Those measures do not, and cannot, guarantee error-free performance. Acrolin does not warrant that AI outputs will be accurate, complete, reliable, current, or fit for any particular purpose.

You are responsible for evaluating the suitability of the Services and any AI-generated or AI-assisted content (including for EverLine and BluePrint), website copy or layouts, routing, scheduling, transcription, summary, or other output for your business, compliance, and legal obligations. Where accuracy matters, you should verify material information through independent means. You agree that your use of AI-dependent features is at your sole risk, except as expressly stated in a Service Agreement signed by Acrolin.

To the fullest extent permitted by applicable law, Acrolin and its affiliates, directors, officers, employees, and contractors shall not be liable for any claim, loss, or damage arising out of or relating to any error, omission, misstatement, misrouting, failed handoff, delay, “hallucination,” or other malfunction attributable to AI or automated processing, or your reliance thereon—including, without limitation, lost revenue, lost data, or harm arising from decisions made in reliance on such outputs—whether or not Acrolin was advised of the possibility of such damages. Nothing in this Section 4 is intended to disclaim liability that applicable law does not permit to be disclaimed (for example, certain types of liability for gross negligence, willful misconduct, or personal injury where such limitations are void).

5. Disclaimer of Warranties

Except as expressly set forth in a signed Service Agreement, the site and the Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by applicable law, Acrolin disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade.

6. Payments and Billing

Fees, invoicing, taxes, and refund policies for paid Services are governed by your Service Agreement or applicable order. Unless otherwise stated in writing, fees are earned when billed or as specified in your agreement, and are non-refundable except where required by law or expressly agreed in writing.

7. Intellectual Property

Acrolin retains all right, title, and interest in and to its platform, software, models, prompts, workflows, documentation, branding, and other proprietary materials. Content, marks, and materials you provide remain yours, subject to the license reasonably required for Acrolin to perform the Services. Ownership of deliverables, if any, is as stated in your Service Agreement.

8. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Acrolin be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, goodwill, data, or business opportunities, arising out of or related to these Terms, the site, or the Services—whether in contract, tort (including negligence), strict liability, or otherwise—even if advised of the possibility of such damages. Acrolin’s aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the amounts you paid to Acrolin for the Services giving rise to the claim during the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars (USD $100), except where such a cap is prohibited by applicable law. The limitations in this Section 8 apply notwithstanding the failure of any limited remedy.

9. Governing Law; Venue

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the site, or the Services (including non-contractual disputes or claims) shall be governed by the laws of the State of Washington, without regard to its conflict-of-law principles. To the fullest extent permitted by applicable law, you agree that any judicial proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in the State of Washington, and you consent to personal jurisdiction and venue in those courts.

10. Changes; General

Acrolin may modify these Terms from time to time by posting an updated version with a revised “Last updated” date. Material changes will, where required by law, be communicated as prescribed by applicable law. Your continued use of the site or Services after changes become effective constitutes acceptance of the revised Terms, except that changes to fees or material obligations in an existing Service Agreement require mutual agreement unless otherwise permitted by contract or law.

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. These Terms constitute the entire agreement between you and Acrolin regarding the subject matter hereof, except to the extent superseded by a Service Agreement.

11. Contact

For questions regarding these Terms, contact contact@acrolin.com or (253) 321-2055.